Frequently Asked Questions
Orders are processed within 24 - 48 hrs. The expected delivery time can vary between 5 to 9 days. Tracking details are provided via registered email and sms. Kindly contact support@prevel.in if the product is not delivered on time.
Yes. All Prevel luggage comes with a 5-year limited warranty covering manufacturing defects in material and workmanship. Learn more on our Warranty Page.
We offer free delivery on all prepaid orders. For cash on delivery (COD) orders, there is a shipping charge of ₹100
If you receive a damaged or incorrect product, you can initiate a return. The product will be picked up from your doorstep and replaced within 15 working days at no extra cost. We have a no-question-asked return policy within 15 days.
